Terms and Conditions

Transactions made through the website www.luisalopejewelry.com ("the Site") are subject to these terms and conditions (the "Terms and Conditions"). Acceptance of the Terms and Conditions described below is a requirement for purchasing on the site. Any person who makes a transaction on the Site declares that they know and accept these Terms and Conditions. Likewise, any user who visits the Site is understood to know and accept each and every one of the conditions of these Terms and Conditions. In these Terms and Conditions, visitors to the Site, potential buyers, and buyers will be collectively referred to as "Clients".

Client Registration

LUISA LÓPEZ JEWELRY operates the Site, through which Clients can purchase items, including but not limited to products such as jewelry and accessories. Client registration on this Site is an essential condition for purchasing products through it. To do this, the Client must register their basic data on the registration page, including personal information such as their citizenship ID number, address, and telephone numbers. By entering their data, the Client declares under oath that the information is true and current.

Registration and purchases by Clients on the Site must be made exclusively by adults. Client registration information will be collected, stored, and used by LUISA LÓPEZ JEWELRY, maintaining sufficient security standards to prevent any unauthorized or fraudulent alteration, loss, consultation, use, or access, and guaranteeing the rights of the data owners.

Operations carried out by minors will be the responsibility of their parents, guardians, or custodians, and therefore will be considered as carried out by them in the exercise of their legal representation.

The information requested at registration is for the purpose of registering the Client to access the Site and eventually acquire the items mentioned on the Site. The information will be used for statistical and promotional purposes.

Once registered, if the Client decides to purchase any of the products mentioned on the Site, depending on the selected payment method, it will be necessary to provide their financial information, including specific credit card information, billing address, telephone number, and the address to which LUISA LÓPEZ JEWELRY wishes to send their products.

LUISA LÓPEZ JEWELRY reserves the right to request additional data to corroborate personal data, as well as to temporarily or permanently suspend purchases by clients whose data could not be confirmed, and to delete any previously accepted registration or reject a new application, without being obliged to communicate or expose the reasons for its decision and without generating any right to compensation or indemnification.

PROCEDURE FOR USING THIS SITE

Through this Site, the Client is informed unequivocally and easily accessibly of the steps to follow to purchase products through the Site.

The Site indicates LUISA LÓPEZ JEWELRY's postal or email address and the technical means available to the Client to identify, update, and correct errors in sending or in their data. All persons registered on the Site may request proof of authorization for the processing of their data, ask LUISA LÓPEZ JEWELRY for information regarding the use it is giving to them, revoke authorization, or request data deletion whenever the Superintendence of Industry and Commerce, by administrative act, establishes that LUISA LÓPEZ JEWELRY failed to comply with current legislation on personal data protection.

Payment methods informed on the site may be used.

In the event that bank cards accepted on this Site are used, they are subject to the existing contract between the client and the issuing Bank, without LUISA LÓPEZ JEWELRY having any responsibility in relation to the aspects indicated in said contracts.

FORMATION OF PURCHASE CONSENT

The consumer's consent is manifested in the purchase steps of the Site, accepting each one of them, and is perfected with the final manifestation of purchase after reviewing the order summary. Before final purchase confirmation, the Client may cancel the purchase at any time.

LUISA LÓPEZ JEWELRY will issue an acknowledgment of receipt to the email registered by the Client upon registration, with information on the delivery time, exact price, including taxes, shipping costs, and the payment method used.

PROMOTIONS

Promotional or Advertising Communications

Clients expressly authorize LUISA LÓPEZ JEWELRY to send them promotions to the email registered on the Site according to each Client's characteristics based on purchases and visited links.

The Client may request the suspension of all promotional or advertising communication sent to their email by sending an email to that effect to

info@luisalopezjewelry.com

Coupon Use

The use of discount coupons is not cumulative with other promotions or discounts unless otherwise stated, it should only be used once by each client and can only be used by people over 18 years of age.

Validity and Conditions of Promotions

Offers and/or Promotions will have an indicated validity period communicated to the user; otherwise, it will be understood that the promotion extends until the inventory designated for this offer is exhausted.

Promotions are not cumulative with other promotions or discounts unless specified otherwise on the site.

PRICES

All prices on the site are expressed in Colombian Pesos or US Dollars and correspond only to the product, not including additional shipping costs or operational handling fees.

INVENTORY

The client of the website www.luisalopezjewelry.com declares to understand and accept that between the moment the product is selected and the moment the transaction is effectively accepted by the respective financial institution, the selected product may run out, which is why LUISA LOPEZ JEWELRY is authorized to reverse the transaction and consequently refund the money paid for the out-of-stock product, should such a situation occur. In view of the foregoing, it will proceed to inform the portal client of this situation within two (2) business days following the time the purchase was generated, without generating any type of liability for LUISA LÓPEZ JEWELRY, nor the right to claim compensation for damages by the client.

Strikethrough Prices

When a strikethrough price is shown on the Site and the sale price is indicated instead, this strikethrough price corresponds to a reduction of the initial sale price of the products by mere liberality of LUISA LÓPEZ JEWELRY, this price will always be lower than that initially offered by LUISA LÓPEZ JEWELRY.

RIGHT OF WITHDRAWAL

LUISA LÓPEZ JEWELRY offers its customers 5 business days after the delivery of their order to initiate a return and request a refund of their money, minus the cost of product shipping, which will be borne by the customer.

For the user to exercise the right of withdrawal, they must return the product in the same conditions in which they received it, new, without damage or deterioration, with all original tags and packaging, within a maximum period of 5 days, and must keep the sales invoice to be presented at the time of generating the return due to product warranty.

If the product to be returned was paid by credit card and the refund method chosen by the customer is a reversal to their credit card, the full amount of the order will be refunded to the card used in the purchase within 30 calendar days after LUISA LÓPEZ JEWELRY accepts the return. Reversal times depend directly on the card-issuing bank. Partial refunds to credit cards cannot be made.

If payment was made in cash, the money will not be refunded. A voucher for the canceled purchase value will be sent.

• The product must be returned in the same condition as it was received.

The shipping cost for returning the product will be borne by the customer.

LUISA LÓPEZ is not responsible for items lost or damaged during return shipping.

If all the mentioned conditions are met, LUISA LÓPEZ will refund the total amount paid, without discounts or retentions, and the period for the money refund cannot exceed 30 calendar days.

If you wish to make an exchange or return, you must email us at info@luisalopezjewelry.com with the subject line "Exchange" or "Return."

The customer must send the pieces to:

Km 27 Vía Las Palmas.
El Retiro - Colombia

The customer is responsible for all shipping costs.

•The customer will request a return via email at info@luisalopezjewelry.com with the subject line 'Exchange' or 'Return'. Once the seller receives the product and verifies its condition, the canceled money will be refunded to the buyer within a period not exceeding 30 calendar days.

EXCHANGE POLICY

In the event of defects in the quality or suitability of goods purchased through the Site within the warranty period of the respective product, the legal warranty may be used under the terms stipulated in these Terms and Conditions.

For exchanges to be valid, the subject of the contractual obligation must have been defective or unusable for its normal use. For exchanges to proceed, they must be requested within the warranty period of the respective product, in case of manufacturing, production, or material defects, or if it is not entirely suitable for the intended use or consumption. Exchanges will be accepted within 8 days following the purchase date. Jewelry must be unworn, in perfect condition, in its original packaging, and with original tags and accessories. After this time, exchanges due to customer preferences or personal appreciations will not be accepted. We reserve the right to refuse unreasonable exchanges, repairs, and returns.

In the event that the product delivery period expires, when the delivered product does not correspond to what was requested, or when it corresponds to an unsolicited operation, customers will have the right to request the resolution or termination of the contract, and obtain a full refund of their money without any retention or discount. Said credit note will be valid for ninety (90) calendar days.

For the money refund to proceed, the product subject to exchange must be at LUISA LÓPEZ JEWELRY's facilities; for this, the Customer must notify LUISA LÓPEZ JEWELRY's customer service department by sending an email to info@luisalopezjewelry.com with the subject 'Exchange' or 'Return', informing of the intention to return the product within thirty (30) calendar days following the initial purchase date. LUISA LÓPEZ JEWELRY will be responsible for validating that the product meets the exchange conditions required by the company.

For exchanges and returns, the shipping cost of the original order is non-refundable, and the shipping cost to LUISA LÓPEZ JEWELRY is borne by the consumer. Cash-on-delivery packages are not accepted.

WARRANTY

Unless otherwise specifically indicated on the Site in relation to a product, products sold there will have a 90-day warranty. All products sold on this site have a Limited Quality Warranty.

For the Warranty to be effective, it must fully comply with all conditions such as the validity of the warranty, purchase invoice, the product damage must be due to a manufacturing defect and none of the above will apply if misuse by the customer is evidenced.

LUISA LÓPEZ JEWELRY will have the right to repair, replace or refund the money for the product.

The repaired product or replacement must be sent to the customer at the location where they requested their product to be delivered, unless delivery to another location is requested. The repair will be carried out within 30 business days. If the product cannot be repaired or the initial fault persists, the product will be replaced with an identical one or one with similar characteristics; or a voucher or money refund will be generated for the customer. In no case may the product's characteristics be inferior to those of the good that gave rise to the warranty.

Repairs carried out on the products will be free of charge. The customer will be given a document indicating the repair carried out, the parts replaced, the return date of the product and the date on which the consumer delivered it. The repair service will be provided without warranty, for which customers will be previously informed and written acceptance from the consumer must be obtained. Otherwise, it will be understood that the service has a three (3) month warranty, counted from the delivery of the product.

If it is decided to replace the item with another identical one or one with similar characteristics, the exchange will be made within 10 business days following the request, and the warranty period will start anew.

For cases of money refunds, LUISA LÓPEZ JEWELRY has up to 25 days from the acceptance of the warranty to process the refund.

For the acceptance of the warranty, it is essential to consider the product care instructions (washing, drying, and use). Products must not show changes or modifications to their natural state to enforce the warranty, nor must they be deteriorated by actions attributable to the customer.

Products that have already been handled by accessory workshops or other third parties, as well as damages caused by improper repairs and cleanings, do not apply for warranty.

In all cases, the customer must follow the recommendations and instructions for use provided with the packaging or cited above as causes that do not apply to the warranty.

DATA PROCESSING POLICY

See our Data Use and Processing Policy registered on the Site

MODIFICATIONS AND SURCHARGES

LUISA LÓPEZ JEWELRY may modify any information contained on this site, at any time and without prior notice, until the moment of transaction validation, which will oblige LUISA LÓPEZ JEWELRY to maintain the initially offered conditions.

Shipping costs are calculated automatically when processing your purchase. Payment of import taxes is the responsibility of the person receiving the product. These fees are collected upon delivery.

As soon as your product has been dispatched, we will send an email with all the information so that the shipment can be tracked.

For national shipments, your jewelry will arrive within 1-8 calendar days.

LEGAL TERMS

This agreement will be interpreted in accordance with the laws of Colombia, without giving effect to any principle of conflict of laws. If any statement in these Terms and Conditions is incomplete, unenforceable or declared illegal, it must be interpreted within its framework and in any case will not affect the validity and applicability of the remaining provisions.

CONTACT

LUISA LÓPEZ JEWELRY will attend to users' requests, complaints, claims and queries at 3006340768 or by email at info@luisalopezjewelry.com during the following hours: Monday to Saturday from 10:00 a.m. to 6:00 p.m.

ONE CLICK TERMS AND CONDITIONS

Agreement between PayU Colombia S.A.S. and the buyer.

General information

Any person who wishes to purchase goods and/or services (hereinafter the “Buyer”) through the technological platform (hereinafter the “System”) of Payu Colombia S.A.S., a company duly constituted in accordance with the laws of the Republic of Colombia, domiciled in the city of Bogotá, which acts in its own name (hereinafter the “Company”), must, as a prior condition for making the purchase, accept the “Terms and Conditions of Use of the Company's System” described below and which constitute the service agreement (hereinafter the “Agreement”) that will govern the contractual relationship between the Buyer and the Company. The goods and/or services offered through the System come from different Merchants (as defined below) each of which has a service agreement with the Company and/or with one or more of the Homologous Companies (as this term is defined below).

Prior to accepting the Terms and Conditions of the Agreement, the Buyer must have carefully read these Terms and Conditions of Use of the Company's System.

Definitions

Agreement: Means the present agreement, which has been accepted by the Parties.

Merchant: Means the natural or legal person who has signed a service provision contract with the Company and/or with one or more of the Homologous Companies for the purpose of using the System to process transactions and collect payments resulting from them due to the marketing of goods or services. Local Merchants will be understood as those that have their domicile or operations in one or several of the Authorized Countries and international Merchants as those that do not have their domicile or operations in any of the Authorized Countries.

Company: Means Payu Colombia S.A.S.

Homologous Companies: Means the companies located in each of the Authorized Countries, which provide the same services as the Company. To date, the Homologous Companies are: Latin American Payments Argentina S.R.L. and E-Payments S.A., companies duly constituted in accordance with the laws of Argentina, Pagosonline Perú S.A.C., a company duly constituted in accordance with the laws of Peru, Latin American Payments Panamá S.A., a company duly constituted in accordance with the laws of Panama, Online Latin American Payments México S de RL de CV and Digicuenta S.A. de C.V. companies duly constituted in accordance with the laws of Mexico, Latin American Payments Chile Ltda. and Dineromail Chile S.A., companies duly constituted in accordance with the laws of Chile.

Buyer: Means any person who wishes to make a purchase of goods and/or services from a Merchant, through the System.

Authorized Countries: Means the countries in which a Merchant, regardless of its domicile or place of operations, can process and receive payments through the Company and/or the Homologous Companies. Currently they are: Colombia, Mexico, Peru, Argentina, Brazil, Chile and Panama.

Parties: Means the company and the buyer.

Services: Means the Services offered to Buyers by the Company for the processing and receipt of payments using the System.

System: Means the technological platform for the processing and reception of payments in the Authorized Countries, made available to Merchants and Buyers by the Company and the Homologous Companies.

Identification of the Parties

This Agreement is entered into between the Company and the Buyer, who for the purposes of this Agreement, is any and/or every natural or legal person who uses the System.

Purpose

The purpose of this Agreement is to establish: (i) the terms and conditions that apply to the use of the System by the Buyer (ii) the rights and obligations of Buyers who use the System and (iii) the rights and obligations of the Company. The special obligations applicable to the Company and the Buyer by virtue of the Applicable Law are found in Annex No. 1, which forms an integral part of this Agreement.

System Description

The Company offers the Buyer the use of a technological platform that allows the Buyer to make payments for the purchase of goods and/or services offered by Merchants linked to the Company or its Homologous Companies, through transactions with different payment methods.

The System may only be used to process payments for the purchase and sale of goods and/or services, and in no way may it be used to process money transfers between a Buyer and a Merchant that is not related to the purchase of a good and/or a service.

In no way may the System be used by the Buyer for the reception of cash advances, nor to facilitate the acquisition of cash values, such as traveler's checks, money orders, etc. Nor may it be used to purchase goods and/or services whose price is substantially and/or disproportionately lower than the market value of said goods and/or services and which generates suspicion on the part of the Company or its Homologous Companies regarding the Merchant's business model. Likewise, the System may not be used to pay for the purchase of illicit goods and/or services or those prohibited by the Company and/or Applicable Law.

The Buyer accepts and declares that they know that: (i) the Company is not a financial entity; (ii) The Company does not act as a fiduciary agent or holder of the sums transferred through the System; (iii) the moneys that Buyers transfer to the Company as payment may, at the discretion of the Company, be administered: a) directly by the Company, b) be administered by a trust company duly authorized by the competent authority or c) be administered through an autonomous patrimony. In no case shall the moneys transferred by Buyers through the System become part of the Company's patrimony and, therefore, in no way shall they be a guarantee for the Company's creditors. (iv) The Company, upon receiving payment for the purchase of goods and/or services, acts as an agent for the Merchants, as established in the contracts signed between the Company and/or the Homologous Companies and the Merchants, (v) payments made by Buyers are always understood to be made in the country of domicile of the Company, regardless of the Buyer's domicile, (vi) at the moment the Buyer transfers the moneys to the Company, payment to the Merchants is understood to have been made, and therefore the payment obligation for the corresponding goods and/or services acquired is extinguished, (vii) when purchasing goods and/or services from Merchants domiciled outside the Company's domicile, Buyers voluntarily decide not to channel the payment for said goods and/or services through the Exchange Market Intermediaries.

The Buyer accepts, declares and acknowledges that the Company is not intended to be a resource mobilization system or deposit reception system, insofar as the sole purpose of the System is to allow the transfer of money between Buyers and Merchants through a technological platform, as a result of the purchase of goods and/or services.

The Buyer accepts, declares and acknowledges that the sales made between Merchants and Buyers through the System or through any other mechanism established by the Company for this purpose, are made exclusively through sales contracts signed between the Merchants and their respective Payers and therefore the Company is in no way part of said sales contracts. The Buyer accepts, declares and acknowledges that the Company does not guarantee the uninterrupted operation of the System. Notwithstanding the foregoing, the Company will make its best efforts to keep the System enabled and running 24 hours a day, 365 days a year.

Acceptance of the Terms and Conditions of Use of the System

Knowledge and acceptance of the Company's System Use Terms and Conditions will be deemed expressly granted by the Buyer when the Buyer selects the option indicating that they have read and accepted the Agreement's Terms and Conditions.

Fees

The use of the System is completely free for the Buyer.

General Powers of the Company

If the Company suspects misuse of the System by a Buyer, including, but not limited to, attempted fraud, hacking activities, payment for the purchase of illegal or prohibited goods and/or services according to Applicable Law and this Agreement, or attempted violation of security systems, the Company may initiate corresponding legal actions against the Buyer.

Transaction Processing

The Company's obligations are of means and not of results; therefore, the Company will make its best effort to ensure that electronic transactions made by Buyers through the System are carried out in the shortest possible time.

Notwithstanding the foregoing, considering that during the validation process of a transaction there may be, at the discretion of the Company, a suspicion of fraud or other suspicious conduct, which initiates additional verification mechanisms by the Company, or situations outside the control of the Company may arise, such as intermittences or outages in payment processing networks and financial entities, the Company does not guarantee a specific term for the completion of Buyer transactions.

Therefore, the Company is not responsible for inconveniences or economic damages suffered by Buyers due to: (i) delays or problems arising from the tardiness in the approval and/or completion of the transaction and/or (ii) transactions rejected by the System or by financial entities, for any reason.

Likewise, in case of impossibility to carry out a transaction or rejection of the same, the Company will not be obliged to inform the Buyer of the causes of the impossibility or rejection, which the Buyer hereby waives.

Limitation of Company's Liabilities

The Company is not responsible for erroneous money transfers resulting from incorrect information input by Buyers or errors derived from incorrect transfer amount input by Buyers, or any other information related to the payment for goods and/or services to be purchased. The Company is also not responsible for verifying the identity or other data of Buyers.

The Company is not responsible for the availability of the websites to which the links incorporated into the Company's website lead, nor for the availability of the Merchants' pages, their content, or the services or goods offered therein. Nor is it responsible for damages or losses caused by the use of or reliance on the content of the websites that appear in said links. The Company does not guarantee the uninterrupted availability of the System, or that this service will operate on time, securely and without error.

The Company is not responsible for:

•The effects of interception or use of data related to the Buyer and/or the System.

• The inability to access or use the System or the Company's website and/or Merchants' websites for any reason.

• Any action or transaction carried out by a third party using the Buyer's name and payment details.

• Any circumstance over which the Company has no direct control, including computer equipment problems, communication equipment, software (including viruses) or internet providers. The Company shall be exempt from all liability and released from the fulfillment of its obligations, if due to reasons of fortuitous event or force majeure such as earthquakes, power outages and/or telephone service and/or data transmission lines, blackouts by third parties, non-operation of public and/or private blackouts, terrorist acts, strikes or similar, the System cannot be kept in operation.

The Buyer hereby waives any action against the Company and/or the Homologous Companies for actual or future losses, damages, expenses or harms, in relation to the use of the System due to events such as those described above.

Buyer's Responsibilities

The Buyer is obligated and responsible for the correct use of the System, in accordance with the provisions of this Agreement and Applicable Law. The Buyer expressly acknowledges that the System does not constitute, is not designed as, nor will it be used by the Buyer as a mechanism for saving or collecting money, nor as a deposit mechanism, nor as a mechanism for paying for the purchase of illicit goods and/or services or those prohibited by the Company, Homologous Companies, or applicable law.

The list of goods and services prohibited by the Company is published on the Company's website: www.payulatam.com and forms an integral part of this Agreement. It will be the Buyer's responsibility to be aware of this list and its updates, as well as the legislation applicable to their purchases.

Below, and by way of illustration, a series of activities that the Company prohibits from being carried out through the System are listed by way of example only:

•Production, trade or trafficking of weapons or ammunition.

•Sale of hallucinogenic substances and unauthorized drugs.

•Any service or item that promotes racism, discrimination, and human trafficking.

•Child pornography.

•Adult chats, pornographic content, escorts or links leading to such sites.

•Currency exchange / Forex / buying and selling of securities.

•Pyramid schemes.

•Cell phone unlocking, electronic card programming, evasion devices for game consoles, among others.

•Prescription drugs.

•Invasive aesthetic treatments.

•Exotic animals.

•Loans.

The Buyer must indemnify the Company for any damage, loss, claim, or demand against it due to the fraudulent use of the System, non-compliance with the obligations stipulated in this Agreement and the Applicable Law, and in general, any improper use of the System by the Buyer.

The Buyer must provide truthful information when the System requests data at the time of making a payment through it. The Buyer accepts that this data may be verified by the Company through any means, in order to preserve the reliability of the System and the Company.

BUYER'S RIGHTS

From the completion of the transaction, Buyers have all the rights granted by the Applicable Law in relation to the Service.

Notwithstanding the foregoing, the Buyer expressly declares from now on that they acknowledge and accept that their rights arising from or related to the sales contract entered into with the Merchants will be governed by the warranty regulations in force in the country where they are acquiring the goods and/or services offered by the Merchant, and therefore it will be the sole responsibility of the corresponding Merchant to comply with said regulations.

The rights of the Buyers, acquired under the sales contract entered into with the Merchants, must be observed by said Merchants, without the Company having any responsibility derived from said contractual relationship. For this reason, the Buyer expressly accepts from now on that they will not initiate any judicial or extrajudicial action against the Company for disputes arising in relation to the sales contract entered into with the Merchants. More information: www.sic.gov.co

Intellectual Property

The entire content of the Company's website, its graphics, trademarks, logos and other documents and information, are the exclusive intellectual property of the Company. The use, reproduction, modification and/or distribution of any material on the Company's website without the prior written consent of the Company is strictly prohibited, and anyone who does so without such authorization will be obliged to compensate for all damages that such action may cause to the Company.

The Company's logos and trademarks may not be imitated, copied, reproduced, or used in any way by the Buyer, directly or indirectly. All systems, software, and processes of the System are the exclusive intellectual property of the Company.

Effects of the Agreement and Applicable Law

This Agreement is the only one in force between the Parties, and its effects are produced from the moment the Buyer accepts its Terms and Conditions as indicated in the previous clauses.

This Agreement is governed by the laws of the Company's registered office.

Notifications

The Buyer accepts that all communication and/or modifications related to this Agreement will be made through the Company's website.

Therefore, the Company is not obligated to send the Buyer any type of notice by physical and/or certified mail or by email.

The Buyer is responsible for accessing the Company's website to consult and stay informed of changes to the Agreement.

In case the Buyer has any concerns, observations or comments related to the collection and/or use of personal data provided to the Company in the development of their contractual and commercial relationship, they can contact us at phone: 7425676, address: Calle 93 B N17-25 office: 301 or email: sac@payulatam.com.

Appendix 1. Special Provisions Applicable in each Country

Colombia

1. Consumer Rights

Upon acceptance of this Agreement and in relation to the Service, the Buyer, as a consumer, is entitled to all rights granted by Law 1480 of 2011, or any other rule that adds to, modifies, or repeals it.

2. Habeas Data (Personal Data)

2.1. Purposes of personal data processing The Buyer, by means of this Annex, authorizes the Company, in terms of its personal data processing policy, Statutory Law 1581 of 2012 and Regulatory Decree 1377 of 2013, and any rule that modifies or adds to them, to process the personal data that will be provided by the Buyer as a result of the existing commercial and contractual relationship with the Company, for the following purposes:

• The maintenance, development, and/or control of the commercial and contractual relationship between the Buyer and the Company

• Processing transactions through the System and performing validations to mitigate the risk of identity theft fraud in e-commerce

• The transmission or transfer of personal data to third parties as data controllers or processors, for them to carry out the processing

• The use of personal data through mechanisms such as "tokenization", which allows automatic recognition of cardholder data when making purchases from any Merchant to whom the Companies provide their Services.

• The feeding of the Company's databases so that it can evaluate the authenticity of electronic transactions made through the System.

• Informing the Buyer about new services provided by the Company • Informing the Buyer about any changes to the Services

• Evaluating the quality of the Services

• Sending commercial, advertising or promotional information about the Company's Services, events and promotions via physical mail, email, text messages, or any other means.

• Conducting market studies for the Company

• Responding to legal requirements from administrative and judicial entities

• Maintaining accounting records

• Generating reports for oversight and control authorities

• In the event that the Company carries out merger, acquisition, spin-off, global asset disposal, restructuring, or any other similar process, personal data may be transferred to the buyer, spin-off entity, merged entity, or any other person involved in said procedure.

• Sending job offers

• Other administrative, commercial, advertising, and contact uses framed within the agreement signed between the Buyer and the Company.

Likewise, the Buyer authorizes that the servers and computer equipment on which the personal data of the Buyers and/or the databases of the Companies or Homologous Companies are located, be located in the territory of the Republic of Colombia or abroad. This equipment will be located in secure places and access to it will only be authorized to the directors and employees of the Companies or Homologous Companies and to those in charge of processing personal data, in accordance with the law.

2.2. Buyer's Rights In accordance with article 8 of Statutory Law 1581 of 2012, the Buyer's rights regarding the personal data provided are the following:

a) Know, update, and rectify your personal data before the person responsible or in charge of the information. This right may be exercised, among others, against partial, inaccurate, incomplete, fragmented, misleading data, or those whose processing is expressly prohibited or has not been authorized by the Buyer

b) Request proof of the authorization granted to the Company for the collection and use of personal data unless such authorization is not necessary under the terms of article 10 of Statutory Law 1581 of 2012

c) Be informed by the responsible party or the data processor, upon request, regarding the processing that has been given to your personal data

d) File complaints before the Superintendence of Industry and Commerce for infringements of the provisions of Statutory Law 1581 of 2012 and other rules that modify, add to, or complement it

e) At all times, request the Company to delete your personal data and/or revoke the authorization granted for the processing of the same. Likewise, you may define the purposes for which the personal data may be processed.

f) Access your personal data that has been processed free of charge, upon request.

2.3. Procedure for inquiries Buyers may consult the personal data held in the Company's databases.

The Company is obliged to provide all the information contained in the individual record or that is linked to the identification of the Buyer. The consultation can be submitted electronically or in writing at the Company's offices, to the email and address specified in this Annex.

The inquiry will be answered within a maximum of ten (10) business days from the date of receipt. When it is not possible to answer the inquiry within this period, the interested Buyer will be informed, stating the reasons for the delay and indicating the date on which their inquiry will be answered, which in no case may exceed five (5) business days following the expiration of the initial period.

The Buyer may consult their personal data free of charge: (i) at least once every calendar month, and (ii) whenever there are substantial modifications to these personal data processing policies of the Company. For consultations whose frequency is greater than once per calendar month, the Company will charge the Buyer for shipping costs, reproduction, and, if applicable, certification of documents.

2.4. Procedure for exercising the Buyer's rights

The Buyer may, at any time, request the update, correction, or deletion of their personal data or even revoke the authorization granted to the Company for the processing of their personal data.

The claim must be addressed to the Company, with the identification of the Buyer, a description of the facts giving rise to the claim, the address, and accompanied by the documents to be asserted. The claim can be submitted electronically or in writing at the Company's offices and/or to the email and address specified in this Annex.

If the claim is incomplete, the Company will request the Buyer, within five (5) days of its receipt, to provide the missing information. If, after two (2) months from the date of the request, the Buyer has not provided the missing information, it will be understood that the claim has been abandoned. The claim will be handled no later than fifteen (15) business days from its complete receipt.

2.5. Contact

The personal data processing function will be handled by the Customer Service area, which can be contacted through:

Name or company name: Payu.com.co S.A.S.

Address: Calle 93B No. 17-25 Of 301.

Email: sac@payulatam.com.

Telephone: Monday to Sunday, from 6:00 to 22:00 at PBX: 742 56 76 option 1 in Bogotá.

Website: www.payulatam.com.